Privacy Policy

Effective Date: 01/08/2023

Welcome to Wakwetu Hotel Booking App (“Wakwetu”), owned and operated by Wakwetu Technologies Inc. (“We,” “Us,” or “Our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the Wakwetu Hotel Booking App. By using our App, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information: We may collect and store personal information such as your name, email address, phone number, and billing information when you create an account and make a reservation through our App.
Booking Information: We collect information related to your hotel bookings, including check-in and check-out dates, room preferences, special requests, and any other details necessary for your stay.
Location Information: With your consent, we may collect your device’s location information to provide location-based services such as finding nearby hotels or providing directions.
Usage Data: We collect usage data, including your interactions with the App, pages visited, features used, and other diagnostic information. This helps us improve our services and enhance your experience.
Communication Data: We may collect information from your communications with us, including customer support inquiries and feedback.

How We Use Your Information

Providing Services: We use your personal information to process and manage your hotel reservations, send booking confirmations, and provide customer support.
Improving Services: Your usage data helps us analyze App performance, identify trends, and enhance user experience.
Marketing and Communication: With your consent, we may send you promotional materials, special offers, and updates about our services. You can opt-out of these communications at any time.
Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, or legal proceedings.

Sharing Your Information

Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating the App, processing payments, providing customer support, and other essential functions.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Legal Requirements: We may share your information to comply with legal obligations, respond to legal requests, and protect our rights, privacy, safety, or property.

Your Choices

Account Settings: You can review and update your account information at any time in the App’s settings.
Communication Preferences: You can manage your communication preferences by opting in or out of promotional emails and notifications.
Location Information: You can control whether the App accesses your device’s location information through your device settings.

Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Children’s Privacy

Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when posted.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@wakwetu.com

Thank you for using Wakwetu Hotel Booking App!

Wakwetu Booking Ltd.

Market Street, Arusha

hello@wakwetu.com